Home Care Packages (HCP)

Your Care, Your Way

If you are a senior Arabic speaking wanting to continue living independently in your own home but require assistance to do so, a Home Care Package might be the answer you are looking for. We can provide you with services you want to best meet your individual needs!

A home care package is a Government Subsidised service to help you live independently in your home and in your community as long as you can. The packages can provide you with the services you need and the flexibility required.

To check eligibility to receive a care package, you need to contact My Aged Care on 1800 200 422 or for Arabic language call Translating and Interpreting Services (TIS) on 131 450 and ask for My Aged Care to request an assessment of your needs, in your own home.

The assessment will identify your home care needs and confirm your eligibility to receive government subsidies aged care services. My Aged Care will write to you to let you know the outcome of your assessment, the level of care you are eligible for and approved to receive.

Once you received My Aged Care Approval your name will placed on the national package waitlist.

Once you are assigned a home care package and choose Tripoli and Mena as your preferred home care provider, we will arrange a visit in your home, we can arrange together the best services to suit your needs.

What services that can be provided under a Home Care Package are:

Personal Care Assistance
Home Care
Laundry
Spring Cleaning
Shopping Assistance
Meals Preparation
Transport Assistance
Community Access
Leisure Activities
Gardening & Home Maintenance
Mobility Aids and Equipment
Personal Alarms
Clinical Services i.e. nursing, physio, podiatry, and other allied health services

There are 4 levels of care:

TMA provides a culturally specific service which is geared towards addressing the individual needs of members of the Arabic speaking community. Our focus is on Arabic-specific, culture, needs and ways of doing things. The direction and use of the package is guided by each individual consumer and their primary carers in a way that respects their wishes and needs. All care coordinators have knowledge of the Arabic language in order to best facilitate communication and understanding between us the provider and you the consumer.

For further information please contact the HCP coordinators on (02) 9758 1366

What

We are very happy with the service, the staff are very helpful, we get whatever we need. They check on my mum regularly and organise and supply what we need, my mum has been with them for a while and she has moved from a level two to a level four as her needs increased

“mum lives longer because of them, mum has dementia, and the service has done so much to help her and me over the years, they never stop, I am so grateful”.

“TMA accommodates my needs; they tell me all the care I can get, and I just pick what I want”.